1. Your Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these conditions. A contract will exist as soon as a booking is confirmed. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.
2. Financial Protection in case of financial failure
i. Ticket or Accommodation Only Bookings. Not all arrangements we sell are financially protected, such as accommodation on its own, or only a ticket.
ii. Package Bookings. When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA.
iii. Fly-drive Package Bookings. For flight-based holidays this is through our Air Travel Organiser’s Licence number 11064. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
i Ticket or Accommodation Only Bookings : Payment must be made for the entire order in full at the time of booking.
ii. Package Bookings. A deposit of £100.00 per person is required upon booking plus any reserved extras such as meal deals. Balance due eight weeks prior to the event date. Failure to pay could result in cancellation of booking with loss of deposit. Full payment required for bookings made less than 8 weeks prior to departure.
iii. Fly-drive Package Bookings. A deposit of £250.00 per person is required upon booking plus any reserved extras such as extended rental car insurance. Balance due eight weeks prior to the departure date. Failure to pay could result in cancellation of booking with loss of deposit. Full payment required for bookings made less than 8 weeks prior to departure.
We will never charge a surcharge once we have received full payment from you. Occasionally we may have to add a currency surcharge on our published web price. You will be made aware of any surcharge prior to booking or final payment.
Payment must be made by the Party Leader for all party members.
4. Travel Insurance & Advice
It is obligatory that all travelers hold adequate travel insurance that includes repatriation due to illness or accident with coverage for the country or countries visited as part of the trip.
i. Package Bookings. We also recommend that you take out continental vehicle recovery insurance whilst driving abroad.
ii. Fly-drive Package Bookings. We include suitable insurances for all rental cars. Additional Rental Car Excess Insurance is offered.
iii. Travel within the EU. A valid passport is required for the duration of your stay abroad. Non-EU nationals may require a visa for travel in Europe. It is your responsibility to ensure you have adequate insurance and valid passport or visa. Please familiarise yourself with legal requirements for driving abroad - Motoring Advice Overseas from the AA. As well as personal travel insurance it is vital that you carry an EHIC card in case hospitalisation or treatment is needed in Europe. This card authorises the hospital to treat you as a British Citizen under a reciprocal agreement. Without the EHIC you will face treatment delay and expense. Apply free of charge - click here for more information. We we offer insurance via ABTASure - click here for more information.
iv. Travel to the United States. It is your responsibility to ensure you have adequate insurance and valid passport or visa. From 12 January 2009 all nationals and citizens of Visa Waiver Program (VWP) countries - including the UK - will be required by law to obtain an ESTA travel authorization prior to traveling to the United States under the VWP. Click here for more information. We we offer insurance via ABTASure - click here for more information.
5. Special Requests and Medical Conditions/Disabilities
If you have any special request, you must advise us in writing at the time of booking.
Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you have any medical condition or disability which may affect your tour or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your tour develops after your booking has been confirmed.
6. Passport, Visa and health requirements
It is each traveler's responsibility to ensure that he or she has a valid passport, visa(s) and complies with any health requirements for the entire duration of their journey before making any travel arrangements with us. You should ensure that you have a valid ten year passport and as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we recommend your passport is valid for 6 months after your return to the UK.
The Foreign and Commonwealth Office provides information about entry requirements and travel advice by country: http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/
For information on healthcare abroad please click here: http://www.nhs.uk/nhsengland/Healthcareabroad/pages/Healthcareabroad.aspx
Apply for a free European Health Insurance Card click here: https://www.ehic.org.uk/Internet/startApplication.do
Stay safe and healthy abroad: http://www.fco.gov.uk/en/travel-and-living-abroad/about-kbyg-campaign/
British passport services click here: https://www.gov.uk/browse/citizenship/passports
7. If You Change Your Booking
i. Ticket Only Bookings : If, after confirmation, you wish to change your tickets in any way, we will endeavour to make these changes if they are possible. We reserve the right to ask for an administration charge, and any further cost we incur in making an alteration. Certain ticket arrangements may not be changeable after confirmation and any alteration may result in a cancellation charge of 100%.
ii. Package Bookings, including fly-drive packages: If, after confirmation, you wish to change your booking in any way, we will endeavour to make these changes if they are possible. At our discretion we will not charge for small changes within reason. If the cost changes as a result of the amendment or a penalty is incurred from the supplier you will pay the charge. All amendments are subject to availability and we may not always be able to fulfil your request. Major amendments will incur an admin fee from £50 per booking.
iii. You agree to make any changes or amendments direct with Speed Chills. You will not contact any supplier direct. Doing so will null and void your booking and may lead to cancellation with no entitlement to refund.
iiii. Name changes : we are sympathetic to the fact that events can arise leading to a party member being unable to travel. We will allow one name change within a booking and travelling with same party. We will not transfer an entire booking to a new party. The booking will be treated as a cancellation and you will not be entitled to any refund. You must inform us prior to travel of any changes. Failure to do so can result in cancellation with no refund.
8. If You Cancel Your Booking
i. Ticket Only Bookings. You may cancel your ticket at any time with written notification from the lead booker. Since we incur costs in cancelling your tickets, you will pay the applicable cancellation charges. Cancellation prior to departure = 100% of total booking cost. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges and we can provide you with a Cancellation Invoice on request. Occasionally we may be able to take a ticket back, we will advise at the time of your request.
ii Package Bookings including fly-drive packages. Cancellation must be made in writing by the lead booker. In the event of a reduction in numbers or cancellation, prior to the final balance being paid, we will retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. Cancellations made after final balances have been paid will result in forfeiture by the person(s) cancelling of all monies paid or due at that time. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges and we will provide you with a Cancellation Invoice on request.
iii. Re-sale. Under no circumstances whatsoever do we permit you to sell or transfer a package, private camping / membership or tickets bought from Speed Chills to a third party. We do not permit tickets or packages bought from Speed Chills to be listed on e-bay or similar and we do not permit use of our name Speed Chills on a public website. This will result in immediate cancellation of your booking with loss of all monies paid.
9. If We Change or Cancel Your Tickets
It is unlikely that we will have to make any changes to your tickets, but we do plan the events many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. If we have to make a major change or are unable to provide the booked tickets, we will either refund all monies paid or offer tickets of comparable or higher standard, if available. Please note that in cases of war, riot, industrial dispute, natural disaster, adverse weather conditions or other forms of Force Majeure any compensation claims will be void.
10. If you have a complaint
If you have a problem during the event, please inform us immediately, and we will endeavour to put things right. It is always best to try and resolve your problem on the spot with the supplier (i.e. hotel, Private Camping duty manager, event organiser). If you do not communicate any problems you have to us at the time we cannot put things right. Failure to do this may affect any future claim for compensation. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Suite 1, Littlehampton Business Centre, Gratwicke House, 10 East Street, Littlehampton, West Sussex, BN17 6AW, giving your booking reference and all other relevant information.
11. Public Liability Insurance
If your trip involves use of the Speed Chills Private Camping Area, you will be covered by Public Liability Insurance arranged by Speed Chills Limited. Motorsport is dangerous and you should check the terms and conditions of the race organiser. You are not covered by Speed Chills Public Liability Insurance outside the Speed Chills enclosure.
We reserve the right to decline any person as a client if their conduct is disruptive and affecting the enjoyment of other event attendees. We shall be under no liability for any extra costs incurred by such a person as a result of our doing so. We reserve the right to ban any disruptive client from entering a private Speed Chills camping or hospitality area. Aircraft/Ship captains are legally entitled to deny boarding to any passengers presenting themselves who, at the captain's absolute discretion, are unacceptably under influence of drink or drugs. Any passenger who is denied boarding on the cross channel travel sector for that reason, shall be deemed to have given notice of cancellation of their booking at the moment and cancellation charges will apply.
13. Alterations in costs
Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, transportation costs (including the cost of fuel), or any other cost out of our control, we will absorb the first 2% of the cost increase, but thereafter you will be required to meet any increase. If that surcharge amounts to more than 10% of the holiday price then you may cancel. You may receive a partial refund of all money paid provided the cancellation is made within 7 working days of the issue date of the revised confirmation of booking invoice. If the surcharge occurs within 30 days of departure Speed Chills will absorb the cost. We will always do our utmost to avoid passing on these unexpected charges. If there is an amendment charge as a result of change on your part you will pay the full amendment fee.
14. Conditions of Carriage
All Flights, Cross Channel Ferry, Eurotunnel, Car Hire, Rail and Motorail tickets are issued subject to conditions of the Carriers. Speed Chills cannot accept liability for any injury, damage, loss or expense resulting from any delay, act or omission on the part of the Carriers or their employees. Each carriers terms & conditions are to be found on their websites.
Where official race tickets are purchased these will be sent by Royal Mail track and trace service. It is your responsibility to provide us with a correct delivery address for signed delivery and to check your booking confirmation that the address shown is correct. You can provide us with an alternative delivery address if necessary. Undelivered track and trace packages will be held in a sorting office for 2 weeks and you will be notified by a card through your door. Within this time you can make arrangements for redelivery or personal collection with ID. Tickets will be returned to Speed Chills after 2 weeks. Speed Chills do not accept any responsibility for resending. Any extra delivery costs incurred must be paid by yourself and if it is not possible to resend the package you will forfeit any compensation or rebate claim.
16. Our Price Promise
Here at Speed Chills, we are so confident that we offer the best value on the market, we have a price promise. If you find like for like cheaper with another UK ACO official agent, then we promise to match or beat their price.
How to submit a price match request: To help us process your request as quickly as possible you will need to submit a competitor’s current quotation to us by email. This applies to new bookings only and both parties must have availability to support the quotation presented.
17. Speed Chills Private Camping and Club Areas in addition to above terms & conditions
i. We undertake to provide the services described on our website. Our private camping is open
24 hrs Le Mans: Wednesday 12 noon through to Monday 10.00 am and our clubhouse is open from Wednesday 18:00 hrs through to Sunday 23:00 hrs
Classic Le Mans: Thursday 12:00 noon through to Monday 10.00 am and our clubhouse is open from Thursday 18:00 hrs to Sunday 23:00 hrs
Entry is not permitted outside these hours. In cases of war, riot, industrial dispute, natural disaster, adverse weather conditions or other forms of Force Majeure we reserve the right to restrict or suspend any of our services offered.
ii. It is forbidden to bring any form of firework or explosive device into the Speed Chills private enclosures. Lighting or having in your possession any incendiary device, or items deemed to be for the use of causing fireworks or explosion, will result in immediate exclusion from all Speed Chills areas with no compensation or redress and your booking will be treated as a cancellation. The duty manager's word is final and no discussion will be entered into.
iii. You will be liable for any personal injury to others or damage whether to communal structures or private belongings caused by fireworks, incendiary devices or disruptive behaviour.
iiii. You may not bring non members into any Speed Chills private enclosure.